Cancellations received on or before 21 March 2021 will receive a full refund minus a $100 service fee. Registrations cancelled after this date will not be eligible for a refund.
We do appreciate due to COVID-19 that there continues to be a lot of uncertainty about what the future will bring. With this in mind, we understand some guests who purchase in person conference tickets may need to alter their ticket type, due to a spike in COVID cases and/or travel restrictions. Therefore as an alternative to a cancellation, we strongly recommend transferring the registration to another person or opting for a virtual registration. No refunds will be made for No Shows. All substitutions must be submitted to NADA by 11 April 2021.
Cancellations and substitutions must be submitted in writing via email to: firstname.lastname@example.org and must be confirmed by a response email from NADA.
Refunds will be processed within 14 business days of receiving a refund request in line with the Cancellation and Refund Policy.
Refunds will only be processed to the bank account or card of the individual, organisation or institution from which the payment was received. Should payment have been made via company cheque, the refund will be processed via electronic funds transfer to the company account.
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